What to Expect as Our Client
Nutrition counseling should feel clear, supportive, and easy to navigate — from booking your first appointment to knowing what to expect over time. This page outlines everything you need to know about scheduling, appointments, insurance, and working with our dietitians.
How to Book an Appointment
All of our dietitians provide evidence-informed, supportive nutrition counseling. The best fit is often about schedule and appointment type. The guide below can help you decide before scheduling.
👩⚕️ Megan Bishop, RDN, CSOWM, LDN
🖥️ Telehealth
🕒 Monday, Wednesday & Thursday · 12:30–5:30 PM
Who this is best for:
Clients who prefer virtual visits and afternoon or early evening appointments.
👩⚕️ Kris Mock, MS, RDN, CSOWM, LDN
🏢 In-person (Brentwood) & Telehealth
🕒 Monday–Friday
Who this is best for:
Clients who value in-person appointments or need more weekday flexibility.
👩⚕️ Erin Grayson, MS, RDN, LDN
🖥️ Telehealth
🕒 Tuesday–Thursday · Mornings–Early Afternoon
Currently on maternity leave
Who this is best for:
Clients looking for telehealth support during morning or early afternoon hours.
Still not sure?
If multiple schedules work for you, any of our dietitians can support your care. Choosing the time that fits your life best is often the easiest place to start.
👉 View all availability and book directly, or explore individual bios by clicking on a dietitian’s photo above to learn more about each dietitian’s background and approach.
What to Expect from Nutrition Counseling
Nutrition counseling is an ongoing, collaborative process designed to support meaningful, lasting change — at a pace that fits your life. While every plan is individualized, here’s what most clients can expect:
Before Your First Appointment
After scheduling, you’ll receive intake forms to complete online. These help your dietitian understand your health history, goals, and any specific concerns so your visit can be as productive as possible.
If you plan to use insurance, our team will begin the benefit verification process once your intake is complete.
Your Initial Appointment
Initial appointments typically last 60–90 minutes, depending on insurance and visit type.
During this visit, your dietitian will:
Review your health history, labs, medications, and goals
Discuss current eating patterns and challenges
Collaborate with you to create a personalized nutrition plan
Identify practical next steps you can begin right away
There’s no pressure to have everything figured out — this is a conversation, not a test.
Follow-Up Appointments
Follow-up visits are typically scheduled every 2–4 weeks at first, then spaced out as progress continues.
These visits focus on:
Adjusting your plan based on what’s working (and what’s not)
Problem-solving real-life challenges
Building confidence, consistency, and flexibility over time
Appointment Logistics
Here’s what to know so your appointment day feels smooth and straightforward.
In-Person Appointment Information
Our in-person nutrition counseling appointments take place at our Brentwood office, just south of Nashville. Parking and an elevator is available on-site.
Office Location
5121 Maryland Way, Suite 215
Brentwood, TN 37027
Please follow the signs on the second floor for B2 Wellness Suites - Suite 215 once you arrive at the building.
When You Arrive
Check in using the iPad located in the waiting area or
Text us at 615-707-9698 to let us know you’ve arrived
Make yourself comfortable in the waiting area
Your dietitian will meet you in the waiting area and bring you back to a private office for your appointment.
If you have any trouble finding the suite or checking in, feel free to call or text — we’re happy to help.
Telehealth Appointment Information
Telehealth appointments are conducted through a secure, HIPAA-compliant platform and provide the same personalized care as in-office visits.
Before Your Appointment
You’ll receive an appointment reminder that you can save to your calendar
About 10 minutes before your visit, you’ll receive a unique link to join your session
Joining Your Visit
You can join from a computer, tablet, or phone
If using a computer, simply click the link to join
If using a tablet or phone, you may be prompted to download a free app — instructions will appear after clicking the link
We recommend joining a few minutes early to ensure everything is working smoothly.
If you’re running late or experience technical issues, please call or text us at 615-707-9698 and our team will help you get connected.
Insurance & Payment Information
Many patients are able to use insurance for nutrition counseling and pay little to no out-of-pocket cost. The details vary by plan, so we’ve outlined what to expect below to help you decide your next step.
Start here
If you plan to use insurance → review your plan details below
If you prefer self-pay → see transparent rates at the bottom of this section
If you’re unsure → review coverage details below to decide your next step or contact our team with your questions
Insurance Coverage Details:
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Insurance coverage for nutrition counseling can be based on preventive care, medical necessity, or diagnosis, depending on your individual plan.
Many plans cover nutrition counseling for a wide range of reasons, including but not limited to:
General healthy eating or preventive nutrition counseling
Weight management or metabolic health support
Prediabetes or diabetes
High cholesterol (hyperlipidemia), high blood pressure, or heart disease
Bariatric surgery (before or after surgery)
Other metabolic or medical nutrition concerns
Coverage varies by plan. Our team helps verify benefits when possible and can guide you on what to expect based on your insurance.
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Aetna Insurance Coverage
Most Aetna plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and diagnosis.
Common Aetna coverage details include:
Nutrition counseling covered as a preventive or medical benefit
Typically 10–26 visits per year, depending on plan specifics
Number of covered visits may be influenced by factors such as BMI or diagnosis
Verifying Your Benefits
For Aetna plans, our team is typically able to verify benefits directly through the insurance portal, and we will communicate this information to you prior to your first appointment.
We always encourage patients to confirm coverage themselves as well, as insurance benefits are determined by your individual plan and final coverage decisions are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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BCBS / Anthem Insurance Coverage
Most Blue Cross Blue Shield (BCBS) and Anthem plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and diagnosis.
Common BCBS / Anthem Coverage Details
Coverage may include:
Nutrition counseling covered as a preventive or medical benefit
For BCBS Tennessee plans, up to 12 nutrition counseling visits per year are typically covered
For BCBS or Anthem plans originating from other states, there is often no specific visit limit, though coverage varies by plan
Verifying Your Benefits
For BCBS Tennessee plans, our team is often able to verify benefits directly through the insurance portal and will communicate this information to you prior to your first appointment.
For BCBS or Anthem plans from other states, we do not have access to a provider portal. When possible, we can share typical coverage details based on our experience, but we are not able to fully verify individual benefits for out-of-state plans.
We always encourage patients to confirm coverage themselves, as insurance benefits are determined by your individual plan and final coverage decisions are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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Cigna Insurance Coverage
Most Cigna plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and diagnosis.
Common Cigna Coverage Details
Coverage may include:
Nutrition counseling covered as a preventive or medical benefit
Typically 3 to unlimited nutrition counseling visits per year, depending on plan specifics
The number of covered visits may be influenced by factors such as BMI, diagnosis, or medical necessity
Verifying Your Benefits
For Cigna plans, our team is typically able to verify benefits directly through the insurance portal and will communicate this information to you prior to your first appointment.
We always encourage patients to confirm coverage themselves as well, as insurance benefits are determined by your individual plan and final coverage decisions are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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Medicare Part B Coverage
Medicare Part B provides nutrition counseling coverage under specific medical conditions. Coverage is standardized and does not vary by plan. If a person does not have one of these listed conditions, Medicare will not cover nutrition counseling, but you have the option to self-pay.
Medicare Coverage Details
Nutrition counseling is covered when a patient has:
Diabetes
Chronic kidney disease
A kidney transplant within the past 36 months
Coverage includes:
3 hours of Medical Nutrition Therapy (MNT) in the first calendar year
2 hours per year in subsequent years
If there are changes in your medical condition that require additional nutrition counseling visits, additional hours may be covered with an updated referral.
Referral Requirements
A physician referral with a qualifying diagnosis is required for Medicare coverage. If needed, our team can help request the appropriate referral from your doctor prior to scheduling.
Coverage is determined by Medicare guidelines and is not influenced by individual supplemental plans.
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Meritain Insurance Coverage
Most Meritain plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and diagnosis.
Common Meritain Coverage Details
Coverage may include:
Nutrition counseling covered as a preventive or medical benefit
Covered visit counts vary by plan and employer, but most plans include at least some covered visits
Verifying Your Benefits
For Meritain plans, our team is typically able to verify benefits directly through the insurance portal and will communicate this information to you prior to your first appointment whenever possible.
Because Meritain coverage can vary by employer and plan design, we also encourage patients to confirm coverage directly with their insurance plan. Final coverage determinations are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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UMR Insurance Coverage
Most UMR plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and employer-selected benefits.
Common UMR Coverage Details
Coverage may include:
Nutrition counseling covered as a preventive or medical benefit
Typically 6 to unlimited visits per year, depending on plan specifics
Covered visits may be influenced by factors such as BMI, diagnosis, or medical necessity
Some UMR plans do not include nutrition counseling if that benefit was excluded by the employer
Verifying Your Benefits
For many UMR plans, our team is able to verify benefits directly through the insurance portal and will share this information with you prior to your first appointment whenever possible.
Because UMR coverage varies widely by employer, we also encourage patients to confirm benefits directly with their insurance plan. Final coverage determinations are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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United Healthcare (UHC) Insurance Coverage
Most UHC plans include nutrition counseling benefits when medically indicated. Many patients pay $0 out-of-pocket, though coverage varies by individual plan and diagnosis.
Common UHC Coverage Details
Coverage may include:
Nutrition counseling covered as a preventive or medical benefit
Typically 26 to unlimited visits per year, depending on plan specifics
The number of covered visits may be influenced by factors such as BMI, diagnosis, or medical necessity
Verifying Your Benefits
For most UHC plans, our team is able to verify benefits directly through the insurance portal. We will communicate this information to you prior to your first appointment whenever possible.
We always encourage patients to confirm coverage themselves as well, as insurance benefits are determined by your individual plan and final coverage decisions are made by the insurer.
Coverage details are based on typical plans and are not a guarantee of benefits.
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If we are not in network with your insurance plan, you may still choose to self-pay for nutrition counseling. Upon request, we can provide a superbill that you may submit to your insurance company for potential reimbursement, depending on your plan.
If using insurance is a priority, you can also contact your insurance provider to ask about other in-network dietitians available to you.
We’re happy to help you understand your options and decide what makes the most sense for your care.
If you’d like to verify benefits directly with your insurance company, you can use our Insurance Verification Worksheet as a guide.
Self-Pay Rates
(Without Insurance)
Initial Nutrition Assessment
$160 for up to 90 minutes (preferred)
$130 for up to 60 minutes
Follow-up visits:
$100 for up to 60 minutes
$80 for up to 45 minutes
$60 for up to 30 minutes
A credit/debit card on file is required to secure appointments (see policy). Payment options: credit/debit cards, HSA and FSA cards, check, cash.
NOTE: This pricing is only applicable if not billing to insurance at all. Once we engage with your insurance company, we are required to use their contracted rates.
Still Unsure How to Proceed?
If you’re unsure about insurance coverage or what your next step should be, there are a couple of easy ways to move forward.
Most patients start by reviewing typical coverage or verifying benefits directly with their plan.