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Practice Policies

VERIFYING INSURANCE BENEFITS (PLEASE READ CAREFULLY)

We will attempt to verify your nutrition coverage through your plan’s provider portal when that option is available. If we are able to obtain the details of your nutrition benefits through your plan’s portal, we will communicate that to you prior to your appointment.

If your plan does not have a provider portal that we have access to (or your plan does not provide nutrition benefit details on their portal), we will not be able to provide you the details of your nutrition coverage. We will give you a list of questions you may call and ask your insurance plan. This will allow you to determine your nutrition benefit details and prevent surprise fees. If you choose not to call your insurance company and proceed to utilize our services, you understand that you are responsible for any costs your insurance plan does not pay.

TELEPHONE ACCESSIBILITY

If you need to contact us and we do not answer, please leave a message on our voicemail or send a text message.  We may not be immediately available while working with other clients; however, we will attempt to return your call or text within 24 hours. If a true emergency situation arises, please call 911 or any local emergency room.

ELECTRONIC COMMUNICATION

We cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. However, if you are sharing confidential information, please communicate through our secure client portal.

TERMINATION

We may terminate treatment after appropriate discussion with you and a termination process if we determine that the treatment is not being effectively used or if you are in default on payment. We will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating.

BY HAVING A WORKING RELATIONSHIP WITH US, PLEASE UNDERSTAND YOU AGREE TO THE FOLLOWING:

*I understand that Nashville Nutrition & Weight Loss, LLC has a 24-hour cancellation policy. It is my responsibility to call or text the office or make changes in the client portal at least 24 hours prior to my appointment to cancel or reschedule an appointment. If I fail to do this, my credit card will be charged the $50 cancellation fee.

*I understand that Nashville Nutrition & Weight Loss, LLC will submit claims for nutrition services to insurance companies that contract with Nashville Nutrition & Weight Loss, LLC. However, I am responsible for my bill including any patient responsibility charges, co-pay, co-insurance or deductible as dictated by my insurance policy.

 

*I understand that Nashville Nutrition & Weight Loss, LLC will submit claims for nutrition services to insurance companies that are not contracted with Nashville Nutrition & Weight Loss, LLC if I agree to pay for charges at the time of service. I may then receive reimbursement directly from my insurance company if any is provided.

 

*If I am not insured, or my insurance company will not authorize or pay for my visits, I understand that I am responsible for my bill.

 

*I understand that Nashville Nutrition & Weight Loss, LLC requires me to keep a valid credit card on file and has my authorization to charge this credit card any balances, co-pay, co- insurance or deductible as dictated by my insurance policy. I will be informed of these charges prior to the card on file being charged.

 

*I agree to update Nashville Nutrition & Weight Loss, LLC with any changes to my credit card account and provide a new valid credit card as needed.

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